Refund policy

We accept return requests within 30 days of delivery. To be eligible, your item must be unused, in the condition you received it, and in its original packaging. Please keep your order confirmation or other proof of purchase.

To request a return, email us at sharonbrookehix@gmail.com with your order number and the item you’d like to return. Please don’t send an item back before contacting us. If your return is approved, we’ll provide the return address and shipping instructions, including any return shipping costs, before you send it.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, email us at sharonbrookehix@gmail.com as soon as possible with your order number and photos of the issue so we can make it right.

Items that can’t be returned

 Gift cards can’t be returned. If you’re unsure whether an item is eligible, please contact us before sending it back.

Exchanges

We don’t offer direct exchanges. If your return is approved, you can place a separate order for the item you want.

Refunds

We’ll let you know when we’ve received and inspected your return and whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since we approved your refund, email us at sharonbrookehix@gmail.com.